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Mystery Shopping
More and more companies are realising the importance in understanding what the true customer experience is in dealing with their brand.  Talk to EVT about what a cost and time effective solution Mystery Shopping is to analyse your customers experience on the ground and to use that data to drive on-going behavioural change. Give us a call to discuss on (02) 9633 3888.


There’s a Group in my Suitcase - Incentive Travel Blog
Follow the many adventures of our Incentive Travel and Events Director as she creates Incentive Experiences around the world.

Have a look at her latest blog entry Pimp my Tuk Tuk

Show Reel
We’ve uploaded one of our latest event video on our show reel, take a look now.

Client Success
We can talk about all the great stuff we do, however the best way for you to truly see what we do is to read some of our clients success stories... go
What we do > Retain existing customers, attract new customers
Retain existing customers, attract new customers

EVT understands the consumer market and the desirability of your brand to your customers, taking into consideration the ever changing economy and competition within your industry.  Our philosophy is simple, to ensure repeat purchasing a strong relationship with your distribution network, will ensure a great experience with your customers, putting your business miles above your competition.

It is incredibly important to have a full understanding of your customers’ experience with your business.

EVT compiles the raw facts and utilise our broad experience to accurately analyse these opportunities and challenges to identify the best methodology to both retain and improve market share.

The strategic approach will vary, however it can take the form of:

  • Loyalty Marketing Programmes (think the 'Frequent Flyer' approach)
  • Mystery Shopping (in-store or remotely)
  • On-going Customer Service Surveys
  • Sales Training
  • Brand Experience Events
  • Conferences and Events
  • Promotional and Direct Marketing

 

Once again EVT’s approach is strategic and completely customised to your business. Our programmes are designed to fit within your existing marketing initiatives and your business structure to produce the greatest performance improvement.